Terms of Use

Effective Date: November 18, 2025

Welcome

Welcome to The Find ("The Find," "Platform," "we," "us," or "our"), a service operated by Quite Sure, Inc. Please read these Terms of Use (the "Terms") carefully before using our website and services.

IMPORTANT LEGAL NOTICE: These Terms constitute a binding legal agreement between you and Quite Sure, Inc. By accessing or using The Find, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use The Find.

Contact Information:

  • Email: contact@thefind.app
  • Address: 533 E Girard Ave STE 27022, Philadelphia, Pennsylvania 19125
  • Phone: (914) 650-5357

1. Description of Services

The Find is a two-sided platform connecting tenants and landlords for rental housing.

Tenant Side: Tenants may post reviews, photos, and information about rental properties, including notice of intent to vacate. All tenants may view this content, including information about upcoming vacancies from current tenants who have given notice. Prospective tenants seeking housing may indicate their housing search status and opt in to be contacted by landlords about specific rental opportunities they are interested in.

Landlord Side: Landlords may be notified when prospective tenants opt in to be contacted about rental opportunities. The Platform will ask prospective tenants if they wish to be contacted by a landlord about a specific property. Only after a prospective tenant opts in will the landlord receive limited contact information (first name and target move-in date) to initiate communication through Platform messaging.

Important: The Tenant side and Landlord side are separate. Landlords cannot access or view the tenant review system or vacancy listings posted by current tenants. Landlords only receive information about prospective tenants who have explicitly opted in to be contacted about a specific property. Prospective tenants maintain complete control over whether to opt in to landlord contact. The Platform facilitates connections but is not a party to any rental agreements or the landlord-tenant relationship.

2. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes at least 30 days in advance by:

  • Posting a notice on the Platform
  • Sending an email to your registered email address
  • Updating the "Effective Date" at the top of these Terms

Material changes will become effective 30 days after we provide notice. Your continued use of the Platform after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Platform before the changes take effect.

Non-material changes (such as corrections to contact information, clarifications that do not alter your rights or obligations, or formatting updates) may become effective immediately upon posting.

No other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.

3. Eligibility and Account Registration

3.1 Age Requirement

You must be at least 18 years old to use the Platform. By using the Platform, you represent and warrant that you are at least 18 years of age.

We do not knowingly collect or solicit personally identifiable information from anyone under 18 years of age. If you are under 18 years of age, please do not attempt to register for or use the Services or send us any personal information. If we learn we have collected personal information from someone under 18 years of age, we will delete that information as quickly as possible. If you believe that someone under 18 years of age may have provided us personal information, please contact us at legal@thefind.app.

3.2 Account Types

The Platform offers two distinct types of accounts:

  • Tenant Accounts: For current tenants, former tenants, and prospective tenants to post reviews, view information, and receive connection requests from landlords (if seeking housing)
  • Landlord Accounts: For property owners, managers, and agents to access leads and connect with prospective tenants

You may only maintain one type of account. You may not create or maintain both a Tenant account and a Landlord account. Attempting to maintain multiple account types may result in termination of all accounts.

3.3 Account Creation

To use the Platform, you must create an account. You agree to:

  • Select the appropriate account type for your intended use
  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account credentials
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

3.4 Account Restrictions

You may not:

  • Share your account with anyone else
  • Allow anyone else to access your account
  • Create multiple accounts of the same type
  • Create accounts using false or misleading information
  • Use another person's account
  • Create a Tenant account on behalf of someone who did not live at a property
  • Create a Landlord account if you are not a property owner, manager, or authorized agent
  • Impersonate any person or entity

3.5 Third-Party Account Access

You may be able to access certain parts of the Services using your account credentials from other services (each, a "Third Party Account"), such as those offered by Google or Facebook. By using the Services through a Third Party Account, you permit us to access certain information from such account for use by the Services. You are ultimately in control of how much information is accessible to us and may exercise such control by adjusting your privacy settings on your Third-Party Account.

3.6 Legal Capacity

You represent and warrant that you are an individual of legal age to form a binding contract (or if not, you've received your parent's or guardian's permission to use the Services and have gotten your parent or guardian to agree to these Terms on your behalf).

If you're agreeing to these Terms on behalf of an organization or entity (such as a property management company), you represent and warrant that you are authorized to agree to these Terms on that organization's or entity's behalf and bind them to these Terms (in which case, the references to "you" and "your" in these Terms, except for in this sentence, refer to that organization or entity).

3.7 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You will not share your account ID, password, or any other access credentials with anyone, and you must protect the security of your account. You're responsible for any activity associated with your account.

4. Services for Tenants

4.1 Tenant Accounts

As a Tenant, you may post reviews and information about rental properties, indicate tenancy status, and view content posted by other tenants. If seeking housing, you may indicate your housing search status and receive connection requests from landlords, and communicate with landlords who you approve through Platform messaging. You are responsible for all activities under your account.

4.2 Content You Post

When you post reviews, photos, lease information, or any other content ("Tenant Content") on the Platform, you represent and warrant that:

  • Truthfulness: All information you provide is truthful and accurate to the best of your knowledge
  • Personal Experience: You have personally lived at or currently live at the property you are reviewing
  • One Review Per Property: You will post only one review per property where you have lived (you may update your review)
  • Ownership: You own or have the right to post all Tenant Content you submit
  • Legality: Your Tenant Content does not violate any laws or these Terms
  • No Confidential Information: You are not disclosing information that violates any confidentiality obligations in your lease or other agreements
  • Current Information: Information about your tenancy status and notice is accurate and current

⚠️ WARNING ABOUT LEASE CONFIDENTIALITY: Many lease agreements contain confidentiality provisions that prohibit tenants from disclosing rental amounts, lease terms, or other information about the property or landlord. By posting lease information (including rent, lease duration, fees, or any other lease-related details) on this Platform, you represent and warrant that you are not violating any confidentiality obligations in your lease agreement or any other agreement with your landlord. Quite Sure, Inc. is not responsible if you breach your lease agreement or any other legal obligation by posting information on the Platform. You should review your lease agreement carefully before posting any lease-related information.

4.3 Types of Information You May Share

You may post reviews and opinions, photos, lease information (rent, duration, costs), information about property management, tenancy status and notice, ratings and feedback, and information about amenities, neighborhood, and maintenance.

4.4 Prohibited Content

You may NOT post Tenant Content that:

  • Is False or Misleading: Contains false, inaccurate, or deliberately misleading information
  • Is Not Your Experience: Reviews properties you have not personally lived in
  • Violates Privacy: Includes personal identifying information of other tenants, landlords, or property managers (such as full names, phone numbers, email addresses, social security numbers, financial account information, home addresses)
  • Is Defamatory: Contains false statements that harm someone's reputation
  • Is Obscene or Offensive: Contains pornography, sexually explicit content, hate speech, or discriminatory content based on race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability, familial status, or other protected characteristics
  • Violates Copyright: Infringes on others' intellectual property rights
  • Is Illegal: Promotes illegal activity or violates any applicable laws
  • Harasses Others: Threatens, harasses, bullies, or intimidates any person
  • Contains Malware: Includes viruses, malware, or other harmful code
  • Is Commercial Spam: Advertises products or services unrelated to rental properties
  • Violates Confidentiality: Discloses information you are legally prohibited from sharing
  • Is Retaliatory: Is posted for the purpose of retaliation or revenge
  • Violates Fair Housing: Expresses preferences, limitations, or discrimination based on protected characteristics under fair housing laws (see Section 7 for complete fair housing requirements)
  • Is Fake or Paid: Is posted in exchange for compensation, benefit, or consideration
  • Is Manipulative: Is coordinated with others to manipulate ratings or rankings

4.5 Photos and Images

When uploading photos, you must comply with the following requirements:

  • Rights: You must have the right to share all photos you upload
  • No People Without Consent: You may not post photos or videos that contain identifiable images of other individuals (including other tenants, building staff, neighbors, or any third parties) without their explicit consent. You are solely responsible for obtaining all necessary permissions before posting any images containing people.
  • No Personal Information: Do not include personal identifying information visible in images (such as names, addresses, phone numbers, license plates, or other identifying details)
  • Actual Property: Photos must be of the actual property you are reviewing
  • No Professional Photos: Do not upload professional photographs unless you own the rights or have explicit permission from the copyright holder

4.6 Lease Information Sharing

When sharing lease information, only share information about your own tenancy, be aware this information will be publicly visible, and ensure you are not violating any confidentiality provisions in your lease agreement.

4.7 Notice Status and Prospective Tenant Opt-In

Notice Status: When you indicate you have given notice to vacate, this information becomes publicly visible to other users on the Tenant side of the Platform. You acknowledge that:

  • Other tenants and prospective tenants can see this information
  • Your current landlord may see this information if they access the Tenant side
  • You are responsible for compliance with your lease terms regarding notice
  • We are not responsible for any consequences of posting notice status
  • Posting notice status does NOT automatically make you visible to landlords or opt you in to landlord contact

Prospective Tenant Search Status: If you are seeking housing, you may indicate you are looking for a rental unit by providing your target move-in date and housing preferences. This does NOT automatically make you visible to landlords. Your information remains private unless you explicitly opt in to be contacted as described below.

How Landlord Contact Works:

  1. Platform-Initiated Opt-In: When the Platform identifies a potential match between a landlord's available unit and your housing preferences, the Platform will ask you if you would like to be contacted by that specific landlord about that specific property
  2. Your Choice: You will receive a notification identifying the specific landlord and the specific property, and you can choose to opt in or decline
  3. Information Sharing Only After Opt-In: Your information is NOT shared with any landlord unless you explicitly opt in to be contacted
  4. Limited Information Shared: If you opt in, that specific landlord will receive ONLY your first name and target move-in date, and will be able to message you about that specific property through Platform messaging
  5. No Landlord Browsing: Landlords cannot browse prospective tenants, search for tenants, or view any prospective tenant information unless a prospective tenant has opted in to be contacted

What Landlords Can See:

  • BEFORE you opt in: Landlords CANNOT see your name, move-in date, profile, or any personal information. They are not aware of your existence on the Platform.
  • AFTER you opt in: That specific landlord can see:
    • Your target move-in date
    • Your first name only

What Landlords CANNOT See (even after you opt in):

  • Your last name (unless you provide it in messages)
  • Your email address (unless you provide it in messages)
  • Your phone number (unless you provide it in messages)
  • Reviews you have written
  • Properties you have viewed or expressed interest in
  • Your full profile or any other personal information
  • The Tenant side of the Platform (reviews, vacancy listings, etc.)

Managing Contact: You have complete control over landlord contact. You can:

  • Accept or decline each opt-in opportunity individually
  • Stop indicating housing search status at any time by updating your account settings
  • Block specific landlords from future contact

Privacy Protection: Browsing properties, viewing reviews, or indicating housing search status does NOT make you visible to landlords. Only explicit opt-in results in any information sharing with landlords.

4.8 Fair Housing Compliance

You must comply with all federal, state, and local fair housing laws when posting Tenant Content. You may not:

  • Express preferences based on race, color, religion, national origin, sex, familial status, or disability
  • Make statements that could be interpreted as discriminatory
  • Post reviews motivated by discriminatory intent
  • Discourage applications from members of protected classes

Examples of prohibited statements include (but are not limited to):

  • References to the race, ethnicity, or national origin of neighbors or other tenants
  • Statements about the property being suitable or unsuitable for families with children
  • Religious preferences or characterizations
  • Statements about whether people with disabilities would find the property suitable
  • Comments about gender, sexual orientation, or gender identity
  • Any statement that would violate the Fair Housing Act or state/local fair housing laws

When in doubt, keep reviews focused on the property, management, and your personal experience—not on protected characteristics of other people.

5. Services for Landlords

5.1 Landlord Accounts

As a Landlord, you may send connection requests to prospective tenants who are actively seeking housing, view upcoming vacancies, and communicate with prospective tenants who have approved your connection requests through Platform messaging. You are responsible for all activities under your account.

5.2 What Landlords Cannot Access

Landlords expressly may NOT:

  • Access or view reviews posted by tenants
  • See ratings or detailed review content about properties
  • View photos or detailed lease information posted in reviews
  • Respond to or comment on reviews
  • View prospective tenant information before the tenant approves your connection request
  • Contact prospective tenants who have not approved your connection request
  • Access the Tenant side of the Platform (the review interface)

The Tenant side and Landlord side are separate. Reviews are not visible to landlords.

5.3 Connection Requests and Information Use

When you send connection requests to prospective tenants, you may only do so for legitimate rental housing purposes. If a prospective tenant approves your connection request, you may only use their information (first name and move-in date) for that specific rental opportunity. You must comply with all fair housing laws, and may only contact approved prospective tenants through Platform messaging (unless the tenant provides alternative contact information). You are solely responsible for your own screening and due diligence. You acknowledge we do not verify, vet, or endorse any prospective tenants.

5.4 Data Use Restrictions for Landlords

Landlords agree to the following restrictions on prospective tenant information:

Permitted Uses:

  • Sending connection requests to prospective tenants about legitimate rental opportunities
  • Contacting prospective tenants who have approved your connection request about the specific unit in your request
  • Evaluating prospective tenants who have approved your connection request for rental housing
  • Maintaining records necessary for rental application processes
  • Communicating about available rental properties with prospective tenants who approved your connection

Prohibited Uses:

  • Sharing or selling prospective tenant information to third parties
  • Using prospective tenant information for purposes other than rental housing
  • Retaining prospective tenant information longer than necessary for rental purposes
  • Contacting prospective tenants for marketing or solicitation unrelated to rental housing
  • Harvesting, scraping, or collecting prospective tenant data for any database or list
  • Using prospective tenant information in any way that violates privacy or data protection laws
  • Contacting prospective tenants who have declined your connection request or withdrawn approval
  • Sending connection requests for non-existent or fraudulent rental opportunities

Data Retention:

  • You must delete or destroy prospective tenant information when the rental process is complete
  • You must delete information if a prospective tenant declines your connection request
  • You must delete information if you fill the vacancy with another tenant
  • You must delete information if the prospective tenant withdraws their approval of your connection
  • You must delete information if the prospective tenant requests deletion
  • You may only retain information as required by law or legitimate business purposes (such as application records)

Violations: Violation of these data use restrictions may result in immediate termination of your Landlord account and potential legal action.

5.5 Fair Housing Compliance for Landlords

Landlords must comply with all federal, state, and local fair housing laws, including:

  • The Fair Housing Act (FHA)
  • Americans with Disabilities Act (ADA)
  • State and local fair housing laws
  • All applicable anti-discrimination laws

You may not:

  • Discriminate against prospective tenants based on protected characteristics
  • Make discriminatory statements in messages or communications
  • Use lead information in ways that violate fair housing laws
  • Screen or select tenants using discriminatory criteria
  • Refuse to consider tenants based on protected class membership

We reserve the right to terminate accounts of Landlords who violate fair housing laws or use the Platform in discriminatory ways.

5.6 Landlord Representations and Responsibilities

As a Landlord, you represent and warrant that:

  • You are a property owner, manager, agent, or authorized representative
  • You have authority to rent the properties for which you seek tenants
  • You have all necessary licenses and permits to operate rental properties
  • You will comply with all applicable landlord-tenant laws
  • You will not use the Platform for fraudulent purposes
  • You will conduct your own screening and due diligence of prospective tenants
  • You are solely responsible for all rental decisions and agreements
  • You will only contact prospective tenants who have approved your connection request

5.7 No Employment or Agency Relationship

Tenants are not employees, agents, contractors, representatives, partners, joint venturers, or franchisees of Quite Sure, Inc. We do not:

  • Employ tenants to post reviews or provide information
  • Direct or control tenant activities
  • Supervise or manage tenants
  • Take responsibility for tenant actions or content
  • Endorse any tenant or their suitability as a tenant

Similarly, Landlords are not our employees, agents, or representatives. We do not:

  • Employ Landlords to provide rental services
  • Control or direct Landlord activities
  • Supervise Landlord operations
  • Take responsibility for Landlord actions or decisions
  • Endorse any Landlord or their properties

6. Platform Matching and Messaging

6.1 Connecting Prospective Tenants and Landlords

The Find facilitates connections between prospective tenants who are actively seeking housing and landlords who have available or upcoming rental properties through a connection request system. Prospective tenants control whether their information is shared by approving or declining each landlord's connection request. When we use the word "you" in these Terms, it refers to any user, regardless of whether you are a Tenant or Landlord, while if we use one of those specific terms, it only applies to that category of user.

6.2 Our Role

We facilitate connections only. We are not:

  • A party to any rental agreements between tenants and landlords
  • Responsible for the quality, suitability, or behavior of either party
  • Responsible for verifying the identity, credentials, or information of users
  • A real estate broker, agent, or property manager
  • A tenant screening service or background check provider
  • A guarantor of any rental arrangements

6.3 Your Responsibilities

Prospective Tenants are responsible for:

  • Making their own determinations about whether to engage with landlords
  • Conducting their own evaluation of properties and landlords
  • Reviewing leases and rental agreements independently
  • Ensuring any rental arrangement meets their needs and complies with applicable laws
  • Their own due diligence before entering any rental agreement
  • Only opting in if they are genuinely seeking housing

Landlords are responsible for:

  • Making their own determinations about tenant suitability
  • Conducting their own screening, background checks, and evaluation
  • Ensuring rental terms comply with all applicable laws
  • Their own due diligence before entering any rental agreement
  • All aspects of the landlord-tenant relationship
  • Only contacting prospective tenants who have approved their connection request

6.4 Platform Messaging System

The Platform provides a messaging system for prospective tenants and landlords who have established approved connections to communicate about rental opportunities.

Messaging Rules: Users agree to:

  • Use messaging only for legitimate rental housing purposes
  • Communicate respectfully and professionally
  • Comply with all fair housing laws in all communications
  • Not harass, spam, threaten, or abuse other users
  • Not share messaging content with third parties without consent
  • Not use messaging to circumvent Platform fees or arrange Outside Agreements
  • Not use messaging for commercial solicitation unrelated to rental housing

Prohibited Messaging: You may not send messages that:

  • Are harassing, threatening, or abusive
  • Contain discriminatory content or violate fair housing laws
  • Are spam or mass unsolicited communications
  • Attempt to scam, defraud, or mislead other users
  • Contain malicious links or attachments
  • Violate any provision of these Terms

Platform Rights: We reserve the right to:

  • Monitor messaging for Terms compliance and safety
  • Remove messages that violate these Terms
  • Terminate accounts for messaging violations
  • Provide message content to law enforcement if required by law or to prevent harm
  • Use aggregated, anonymized messaging data to improve the Platform

No Guarantee of Delivery: We do not guarantee that messages will be delivered, read, or responded to. Users are responsible for checking their messages regularly.

6.5 Outside Agreements Prohibition

You may not arrange rental agreements or communications outside of the Platform to circumvent the Services or avoid fees.

Prospective tenants and landlords must not enter into separate agreements outside of The Find that circumvent the Platform or were initiated through Platform connections ("Outside Agreements").

Examples of prohibited conduct:

  • Exchanging contact information to continue communication off-platform to avoid fees
  • Arranging rental agreements outside the Platform for properties/tenants discovered through the Platform
  • Using lead information obtained through the Platform to contact prospective tenants outside the Platform
  • Providing or requesting alternative contact methods to bypass Platform messaging before a lease is signed

Consequences: If you enter into any Outside Agreement or attempt to circumvent the Platform, we may:

  • Immediately terminate your account(s)
  • Charge applicable fees for leads or services received through the Platform
  • Pursue legal remedies for breach of contract
  • Take other actions we deem appropriate

Acknowledgment: You acknowledge that The Find is not a party to and is not responsible for enforcing any Outside Agreement. Any such agreement is solely between you and the other party.

Exception: Once a rental lease is signed and possession has transferred, the landlord-tenant relationship continues outside the Platform naturally. This Section applies to circumventing the Platform's matching and connection services, not to normal landlord-tenant communications after a lease is executed.

6.6 No Responsibility for Outcomes

We cannot and do not:

  • Guarantee that prospective tenants will find suitable housing
  • Guarantee that landlords will find suitable tenants
  • Verify that rental services are actually provided
  • Verify that rental services meet any standard of quality
  • Ensure that information provided by users is accurate or up-to-date
  • Control the actions of any tenant or landlord
  • Supervise, direct, control, or monitor rental arrangements
  • Mediate disputes between prospective tenants and landlords

You use the Platform's matching and messaging services at your own risk.

6.7 Disputes Between Users

If there is a dispute between users of the Platform, or between users and any third party, you agree that Quite Sure, Inc. is under no obligation to become involved.

In the event that you have a dispute with one or more other users, you release Quite Sure, Inc., its directors, officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services.

7. Fair Housing Compliance

8.1 Commitment to Fair Housing Laws

Quite Sure, Inc. is committed to compliance with the Fair Housing Act, 42 U.S.C. §§ 3601-3619, state and local fair housing laws, and all applicable anti-discrimination laws.

8.2 Prohibited Discrimination

All users must comply with fair housing laws. It is illegal to discriminate in housing-related activities based on:

  • Race or color
  • National origin
  • Religion
  • Sex (including sexual orientation and gender identity under many state laws)
  • Familial status (including families with children under 18 and pregnant individuals)
  • Disability
  • Any other characteristic protected under federal, state, or local law

8.3 Landlord Obligations

Landlords and property managers using the Platform specifically may not:

(a) Refuse to communicate with, consider, or respond to prospective tenants based on any protected characteristic;

(b) Impose different terms, conditions, or privileges based on protected characteristics;

(c) Make any statement, whether in messages, listings, or otherwise, that indicates any preference, limitation, or discrimination based on protected characteristics;

(d) Ask questions designed to elicit information about protected characteristics (such as questions about race, religion, familial status, or disability);

(e) Use any screening criteria that have a discriminatory effect on protected classes;

(f) Retaliate against any individual for exercising fair housing rights or filing fair housing complaints.

8.4 Prohibited Content and Conduct

All users may not post Content or engage in conduct that:

(a) Expresses any preference, limitation, or discrimination based on protected characteristics;

(b) Contains language that indicates discriminatory intent or effect;

(c) Discourages prospective tenants from applying based on protected characteristics;

(d) Describes properties or neighborhoods using coded language that suggests racial, ethnic, or other protected-class preferences;

(e) Contains statements suggesting that fair housing laws do not apply or will not be followed.

Examples of prohibited statements include, but are not limited to:

  • "Perfect for young professionals" (discriminates based on familial status)
  • "Christian community" (discriminates based on religion)
  • "No children" or "adults only" (discriminates based on familial status, unless property qualifies as senior housing)
  • "Walk-up only, no elevator" without clarification about accessibility accommodations (may discriminate based on disability)

8.5 Platform Design and Features

We design our Platform to promote fair housing compliance:

(a) We do not allow users to filter or search prospective tenants by protected characteristics;

(b) We do not collect information about protected characteristics except where necessary for legitimate, non-discriminatory purposes;

(c) We prohibit discriminatory statements in all Content posted on the Platform.

8.6 Reporting Violations

If you believe another user has violated fair housing laws:

(a) Report the violation to us immediately at legal@thefind.app;

(b) You may also file a complaint with:

  • U.S. Department of Housing and Urban Development (HUD): www.hud.gov/fairhousing
  • Your state or local fair housing agency

8.7 Our Response to Violations

When we receive reports of fair housing violations, we will:

(a) Investigate the reported conduct;

(b) Remove Content that violates fair housing laws;

(c) Suspend or terminate accounts of users who violate fair housing laws;

(d) Cooperate with governmental investigations of fair housing violations;

(e) Where appropriate, report violations to HUD or other enforcement agencies.

8.8 No Liability for User Conduct

We are not a party to any rental agreement, landlord-tenant relationship, or housing transaction. We do not control user conduct and are not responsible for discriminatory conduct by users.

Users who engage in housing discrimination do so in their individual capacity and are solely responsible for their conduct and any resulting liability.

However, we take fair housing compliance seriously and will take appropriate enforcement action when violations are reported to us.

8.9 User Acknowledgment

By using the Platform, you acknowledge that:

(a) You are responsible for knowing and complying with all applicable fair housing laws;

(b) Fair housing laws apply to your use of the Platform;

(c) Violations of fair housing laws may result in account termination, civil liability, and criminal penalties;

(d) We may report suspected violations to appropriate governmental authorities.

8. Fees and Payment

8.1 Current Fee Structure

The Platform is currently free for both Tenants and Landlords. We may introduce fees in the future as described below.

8.2 Future Changes to Fees

We reserve the right to introduce fees or change our pricing structure at any time. If we begin charging for Services you currently use for free, or if we increase fees for Paid Services:

  • We will notify you at least 30 days in advance
  • The notice will be sent via email to your registered email address and/or posted on the Platform
  • You will have the opportunity to cancel your account before fees take effect
  • Your continued use of the Services after fees take effect constitutes acceptance of the new fees

8.3 Paid Services

Certain Services may require payment now or in the future (the "Paid Services"). If you choose to use Paid Services:

Payment Obligation: By choosing to use Paid Services, you agree to pay all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms.

Payment Processing: We use a third-party payment processor (the "Payment Processor") to bill you through a payment account linked to your account on the Platform (your "Billing Account"). Currently, we use Stripe, Inc. as our Payment Processor. You can access Stripe's Terms of Service at https://stripe.com/us/checkout/legal and their Privacy Policy at https://stripe.com/us/privacy.

The processing of payments will be subject to the terms, conditions, and privacy policies of the Payment Processor in addition to these Terms. We are not responsible for any error by, or other acts or omissions of, the Payment Processor.

Payment Method: You authorize us, through the Payment Processor, to charge your chosen payment provider (your "Payment Method"). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.

Payment Terms: The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer, or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.

8.4 Subscription Services

Some Paid Services may be offered on a subscription basis with recurring charges:

Recurring Billing: By choosing a recurring payment plan, you acknowledge that such Services have recurring payment features, and you accept responsibility for all recurring charges prior to cancellation.

Authorization: WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY OR ANNUALLY) WITHOUT FURTHER AUTHORIZATION FROM YOU UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD, GO TO ACCOUNT SETTINGS OR CONTACT US AT support@thefind.app.

Reaffirmation: Your non-termination or continued use of a Paid Service reaffirms that we are authorized to charge your Payment Method for that Paid Service. We may submit those charges for payment, and you will be responsible for such charges. This does not waive our right to seek payment directly from you.

8.5 Current Information Required

YOU MUST PROVIDE CURRENT, COMPLETE, AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD.

CHANGES TO SUCH INFORMATION CAN BE MADE AT ACCOUNT SETTINGS. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF PAID SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR PAID SERVICES AS SET FORTH ABOVE.

8.6 Refunds

All fees are non-refundable unless otherwise stated in the specific terms for a Paid Service or required by law. We do not provide refunds or credits for:

  • Partial months or years of subscription service
  • Services you did not use during your subscription period
  • Services you used but were dissatisfied with (subject to applicable law)

8.7 Free Trials and Promotions

We may offer free trials or other promotions from time to time. Any free trial or other promotion that provides access to a Paid Service must be used within the specified time of the trial. You must cancel before the end of the trial period to avoid being charged for that Paid Service.

If you cancel prior to the end of the trial period and are inadvertently charged for a Paid Service, please contact us at support@thefind.app.

8.8 Taxes

You are responsible for all applicable taxes, duties, and other governmental assessments associated with your activity in connection with the Services (other than taxes based on our income). We may collect such taxes if required by law.

9. Prohibited Conduct

In addition to the content restrictions in Sections 4 and 5, you agree not to:

9.1 Legal Violations

  • Violate any federal, state, local, or international law or regulation
  • Violate any export control laws
  • Violate fair housing laws or anti-discrimination laws
  • Promote or facilitate illegal activity
  • Use the Platform for any unlawful purpose

9.2 Fraud and Misrepresentation

  • Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity
  • Provide false, inaccurate, or misleading information during registration or in any content
  • Create fake reviews or ratings
  • Post reviews for properties you have not lived in
  • Accept compensation for posting reviews (undisclosed paid reviews)
  • Coordinate with others to manipulate reviews or ratings
  • Create multiple accounts to manipulate the Platform
  • Opt-in as a prospective tenant if you are not genuinely seeking housing
  • Pretend to be a prospective tenant to access landlord information

9.3 System Interference

  • Interfere with or disrupt the integrity or performance of the Platform, servers, or networks connected to the Platform
  • Attempt to gain unauthorized access to the Platform, user accounts, or computer systems or networks connected to the Platform
  • Use any robot, spider, scraper, or other automated means to access the Platform for any purpose
  • "Crawl," "scrape," or "spider" any page, data, or portion of or relating to the Platform or Content
  • Copy or store any significant portion of the Content
  • Bypass any measures we may use to prevent or restrict access to the Platform
  • Decompile, reverse engineer, or otherwise attempt to obtain the source code or underlying ideas or information of or relating to the Platform

9.4 Data Collection and Use

  • Collect or harvest any personally identifiable information from the Platform
  • Use information obtained from the Platform to contact, advertise to, solicit, or sell to any user without their prior explicit consent
  • Use the Platform to distribute spam or unsolicited communications
  • Share, sell, or distribute user data in violation of these Terms
  • Use data mining, robots, or similar data gathering and extraction tools on the Platform

9.5 Account Abuse

  • Share your account credentials with others
  • Allow others to access your account
  • Create or use multiple accounts to evade restrictions or bans
  • Create accounts using automated means or false pretenses
  • Buy, sell, rent, or lease access to your account

9.6 Platform Circumvention

  • Attempt to circumvent any fees or payment obligations
  • Arrange Outside Agreements to avoid using Platform services
  • Provide or request contact information to communicate outside the Platform in violation of Section 6.5
  • Use information obtained through the Platform for purposes outside the Platform in violation of these Terms

9.7 Harmful Conduct

  • Harass, abuse, threaten, or intimidate other users
  • Stalk or repeatedly contact users who have requested no contact
  • Post content intended to harm, defame, or retaliate against others
  • Use the Platform to facilitate discrimination or harassment
  • Post violent, graphic, or disturbing content
  • Encourage or facilitate self-harm or harm to others

9.8 Security Violations

  • Violate the security of any computer network or crack any passwords or security encryption codes
  • Attempt to test the vulnerability of the Platform or breach security or authentication
  • Run Maillist, Listserv, any form of auto-responder, or "spam" on the Platform
  • Introduce viruses, malware, or other malicious code to the Platform
  • Place an unreasonable load on the Platform infrastructure

A violation of any of the foregoing is grounds for termination of your right to use or access the Platform.

10. User Content and Licenses

10.1 Your User Submissions

Anything you post, upload, share, store, or otherwise provide through the Platform is your "User Submission." Some User Submissions may be viewable by other users (depending on whether you are a Tenant or Landlord and the nature of the content).

You are solely responsible for all User Submissions you contribute to the Platform. You represent that all User Submissions submitted by you are accurate, complete, up-to-date, and in compliance with all applicable laws, rules, and regulations.

10.2 License You Grant to Us

By submitting User Submissions through the Platform, you hereby grant Quite Sure, Inc. a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable, and transferable license to use, edit, modify, truncate, aggregate, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Submissions in connection with the Platform, the Services, and our (and our successors' and assigns') businesses, including without limitation for promoting and redistributing part or all of the Platform or the Services (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party websites and feeds), and including after your termination of your account or the Services.

10.3 License You Grant to Other Users

You also hereby grant each user of the Platform a non-exclusive license to access, view, and display your User Submissions through the Platform for their personal, non-commercial use, including after your termination of your account or the Services.

10.4 Your Rights

For clarity, the foregoing license grants to us and our users do not affect your other ownership or license rights in your User Submissions, including the right to grant additional licenses to your User Submissions, unless otherwise agreed in writing. You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights.

10.5 Content Sharing Features

Certain features of the Platform allow you to share information with others, including through your social networks or other Third Party Accounts. When Content is authorized for sharing, we will clearly identify the Content you are authorized to redistribute and the ways you may redistribute it, usually by providing a "share" button on or near the Content.

If you share information from the Platform with others through your Third-Party Accounts, such as your social networks, you authorize Quite Sure, Inc. to share that information with the applicable Third-Party Account provider. Please review the policies of any Third Party Account providers you share information with or through for additional information about how they may use your information.

If you redistribute Content, you must be able to edit or delete any Content you redistribute, and you must edit or delete it promptly upon our request.

10.6 Technical Modifications

You understand and agree that Quite Sure, Inc., in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.

11. Intellectual Property

11.1 Platform Ownership

The Platform and all its content (excluding User Submissions) including text, graphics, logos, button icons, images, audio clips, video clips, data compilations, software, and the compilation of all content on the Platform, are owned by us or our licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

11.2 Limited License to Use Platform

Subject to these Terms, we grant each user of the Platform a worldwide, non-exclusive, non-sublicensable, and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Platform. Use, reproduction, modification, distribution, or storage of any Content for any purpose other than using the Platform is expressly prohibited without prior written permission from us.

You understand that Quite Sure, Inc. owns the Services. You won't modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Platform. The Platform may allow you to copy or download certain Content, but please remember that even where these functionalities exist, all the restrictions in this section still apply.

11.3 Trademarks

The Find, the The Find logo, and any other product or service names, logos, or slogans that may appear on the Platform are trademarks of Quite Sure, Inc. or our licensors, and may not be copied, imitated, or used, in whole or in part, without our prior written permission. You may not use any metatags or other "hidden text" utilizing "The Find" or any other name, trademark or product or service name of Quite Sure, Inc. without our prior written permission.

11.4 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Platform ("Feedback"), you grant us an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use any such Feedback for any purpose without any obligation or compensation to you.

12. Copyright and DMCA

12.1 Copyright Policy

We respect intellectual property rights. In accordance with the Digital Millennium Copyright Act (DMCA), we've adopted the following policy toward copyright infringement. We reserve the right to:

  1. Block access to or remove material that we believe in good faith to be copyrighted material that has been illegally copied and distributed by any of our users, and
  2. Remove and discontinue service to repeat offenders.

12.2 Procedure for Reporting Copyright Infringement

If you believe that material or content residing on or accessible through the Platform infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the following information to our Designated Agent to Receive Notification of Claimed Infringement:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
  2. Identification of works or materials being infringed;
  3. Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that we are capable of finding and verifying its existence;
  4. Contact information about the notifier including address, telephone number, and, if available, email address;
  5. A statement that the notifier has a good faith belief that the material identified is not authorized by the copyright owner, its agent, or the law; and
  6. A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.

Designated Agent Contact Information: Quite Sure, Inc. Attn: Copyright Agent 533 E Girard Ave STE 27022 Philadelphia, Pennsylvania 19125 Email: legal@thefind.app

12.3 Once Proper Notice is Received

Upon receipt of a proper notice of copyright infringement, we reserve the right to:

  • Remove or disable access to the infringing material;
  • Notify the content provider who is accused of infringement that we have removed or disabled access to the applicable material; and
  • Terminate such content provider's access to the Platform if he or she is a repeat offender.

12.4 Counter-Notice Procedure

If your content is removed due to a copyright claim and you believe it was removed in error, or you believe that you have the right to post and use such material from the copyright owner, the copyright owner's agent, or pursuant to the law, you may send us a counter-notice containing the following information:

  1. A physical or electronic signature;
  2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled;
  3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material; and
  4. Your name, address, telephone number, and email address, and a statement that you consent to the jurisdiction of the Federal Court for the judicial district in which your address is located, or, if your address is located outside the United States, for any judicial district in which Quite Sure, Inc. is located, and that you will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received by our Designated Agent, we may send a copy of the counter-notice to the original complaining party informing that person that we may replace the removed material or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider accused of committing infringement, the removed material may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at our discretion.

13. Privacy

13.1 Privacy Policy

Quite Sure, Inc. takes the privacy of its users very seriously. For our current Privacy Policy, please visit https://www.thefind.app/privacy. The Privacy Policy explains how we collect, use, and protect your personal information.

13.2 Public Information

You acknowledge and agree that certain information you post on the Platform will be publicly visible:

On the Tenant Side (Publicly Visible to All Tenants):

  • Reviews, ratings, and comments
  • Photos of properties
  • Lease information you choose to share
  • Notice status (that you have given notice to vacate)
  • Your username or display name
  • Information associated with your review profile

Shared with Landlords (Only If You Opt-In as a Prospective Tenant):

  • Your housing preferences and rental needs
  • Information about what type of property you're seeking
  • Your desired move-in timeframe
  • Contact preferences
  • Your prospective tenant profile information
  • Any information shared through Platform messaging

Not Publicly Visible:

  • Your full name (unless you include it in your username)
  • Your email address
  • Your phone number (unless you choose to share it)
  • Your payment information
  • Direct messages (visible only to participants)

Important Distinction:

  • Current tenants who post notice status are NOT automatically visible to landlords
  • Only prospective tenants who indicate housing search status can receive connection requests from landlords
  • Prospective tenant information is only shared with a landlord after the tenant approves that landlord's specific connection request
  • Simply posting a review or notice status does not make you contactable by landlords

13.3 Search Engine Indexing

Content posted on the Tenant side of the Platform may be indexed by search engines and may appear in search results. Property addresses, reviews, and photos may be associated with your username in search engine results.

13.4 Responsibility for Shared Information

You are solely responsible for any information you choose to share on the Platform. We are not responsible for how others may use information you make public or how third parties may use information that is publicly available.

13.5 Data Security

While we implement reasonable security measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

14. Third-Party Services and Links

14.1 Third-Party Websites and Services

The Platform may contain links or connections to third-party websites or services that are not owned or controlled by Quite Sure, Inc. When you access third-party websites or use third-party services, you accept that there are risks in doing so and that Quite Sure, Inc. is not responsible for such risks.

We have no control over and assume no responsibility for the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or by any third party that you interact with through the Platform. In addition, Quite Sure, Inc. will not and cannot monitor, verify, censor, or edit the content of any third-party site or service.

14.2 Release of Liability

By using the Platform, you release and hold us harmless from any and all liability arising from your use of any third-party website or service.

We encourage you to be aware when you leave the Platform and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilize.

14.3 Third-Party Account Integration

If you access the Platform through a Third-Party Account (such as Google or Facebook), you acknowledge that we will have access to certain information from that account as authorized by you, and that such access and use is governed by the privacy settings you have selected on the Third-Party Account.

15. Disclaimers and Limitation of Liability

15.1 AS-IS Disclaimer

THE PLATFORM AND ALL CONTENT AND SERVICES PROVIDED THROUGH THE PLATFORM ARE PROVIDED BY QUITE SURE, INC. (AND OUR LICENSORS AND SUPPLIERS) ON AN "AS-IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

QUITE SURE, INC. AND ITS LICENSORS, SUPPLIERS, PARTNERS, PARENT, SUBSIDIARIES OR AFFILIATED ENTITIES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, CONSULTANTS, CONTRACT EMPLOYEES, REPRESENTATIVES AND AGENTS, AND EACH OF THEIR RESPECTIVE SUCCESSORS AND ASSIGNS (QUITE SURE, INC. AND ALL SUCH PARTIES TOGETHER, THE "QUITE SURE PARTIES") MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY
  • IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
  • IMPLIED WARRANTIES OF NON-INFRINGEMENT
  • WARRANTIES THAT USE OF THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE
  • WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF CONTENT
  • WARRANTIES THAT THE PLATFORM WILL BE SECURE OR FREE FROM BUGS OR VIRUSES
  • WARRANTIES THAT ANY DEFECTS WILL BE CORRECTED

15.2 No Responsibility for User Content

THE QUITE SURE PARTIES MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING:

  • The accuracy, reliability, or completeness of any reviews, ratings, or User Submissions
  • The suitability of any landlord or prospective tenant
  • The quality or condition of any property
  • Whether any rental arrangement will be successful or satisfactory
  • Any suggestions or recommendations of properties or users offered through the Platform

15.3 No Verification

WE DO NOT VERIFY:

  • The accuracy of User Submissions, including reviews, ratings, or property information
  • Whether users posting reviews actually lived at the properties they review
  • The identity or credentials of users
  • The truthfulness or accuracy of reviews, ratings, photos, or other user-generated content
  • The legitimacy of landlords or properties
  • Background, credit, or rental history of any user
  • Whether properties meet any particular standards or legal requirements
  • Whether prospective tenants are genuinely seeking housing
  • Whether users are who they claim to be
  • Whether users are complying with fair housing laws (users are solely responsible for their own compliance as described in Section 7)
  • Tenancy status, notice of intent to vacate, or vacancy information posted by users

REVIEWS REPRESENT OPINIONS: Reviews, ratings, and user-generated content on the Platform represent the individual opinions and experiences of users. We do not endorse, verify, or take responsibility for any reviews, ratings, or user content. Reviews do not reflect the views of Quite Sure, Inc.

15.4 Connections and Matches

WE ARE NOT RESPONSIBLE FOR:

  • The quality of connections or matches between prospective tenants and landlords
  • Whether any rental agreement is entered into or completed
  • The behavior or actions of any tenant or landlord
  • Disputes between prospective tenants and landlords
  • Any property condition, rental terms, or landlord-tenant relationship
  • Whether prospective tenants or landlords are acting in good faith

15.5 State-Specific Disclaimers

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15.6 Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL ANY OF THE QUITE SURE PARTIES BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR:

(A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION;

(B) ANY SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY;

(C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) ONE-HUNDRED ($100) DOLLARS OR (II) THE AMOUNTS PAID AND/OR PAYABLE BY YOU TO QUITE SURE, INC. IN CONNECTION WITH THE PLATFORM IN THE TWELVE (12) MONTH PERIOD PRECEDING THE APPLICABLE CLAIM; OR

(D) ANY MATTER BEYOND OUR REASONABLE CONTROL.

THIS INCLUDES BUT IS NOT LIMITED TO LIABILITY FOR:

  • Any User Submissions, including defamatory or inaccurate content
  • Any loss or damage arising from connections made through the Platform
  • Failed rental arrangements or disputes between users
  • Property conditions or landlord-tenant disputes
  • Loss of use of the Platform or any content
  • Security breaches or unauthorized access to your account
  • Errors, mistakes, or inaccuracies in content
  • Personal injury or property damage resulting from use of the Platform
  • Acts or omissions of any third party

15.7 State-Specific Limitations

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH STATES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Quite Sure Parties from and against any and all claims, liabilities, damages (actual and consequential), losses, costs, and expenses (including reasonable attorneys' fees) arising from or in any way related to any claims relating to:

(a) Your use of the Platform (including any actions taken by a third party using your account); (b) Your User Submissions or content you post on the Platform; (c) Your violation of these Terms; (d) Your violation of any rights of another person or entity; (e) Your violation of any applicable laws, rules, or regulations; (f) Any rental arrangements or disputes with other users; (g) Your interactions with other users of the Platform; (h) Information you obtained from other users through the Platform; (i) Your breach of any confidentiality obligations or agreements; (j) Claims that your content is defamatory or violates someone's rights; (k) Your indication of housing search status, approval or denial of connection requests, or your communications with landlords; (l) Any misrepresentation about your housing search status; (m) Your violation of fair housing laws or any discriminatory conduct.

In the event of such a claim, suit, or action ("Claim"), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

You may not settle any Claim without our prior written consent. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you will cooperate with us in asserting any available defenses.

17. Account Termination

17.1 Your Right to Terminate

You're free to stop using the Platform at any time by:

Please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Platform.

When you terminate your account:

  • You will lose access to your account and any associated features
  • Your User Submissions may remain on the Platform (subject to the licenses you granted)
  • You will no longer be able to access or modify your content
  • If you indicated housing search status as a prospective tenant, landlords will no longer be able to send you connection requests or access your information
  • Any subscriptions or Paid Services will be canceled (no refunds unless required by law)

17.2 Our Right to Terminate

Quite Sure, Inc. is also free to terminate (or suspend access to) your use of the Platform or your account for any reason in our discretion, including:

  • Your breach of these Terms
  • Fraudulent, abusive, or illegal activity
  • Extended periods of inactivity
  • Posting false, misleading, or defamatory content
  • Violating fair housing laws (which may result in immediate termination without prior notice per Section 7)
  • Harassing or abusing other users
  • Attempting to circumvent fees or arrange Outside Agreements
  • Creating multiple accounts to evade restrictions
  • Opting in as a prospective tenant when not genuinely seeking housing
  • At our sole discretion without cause

Quite Sure, Inc. has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

17.3 Effect of Termination

Account termination may result in:

  • Destruction of any Content associated with your account
  • Forfeiture of any unused subscription time or benefits (no refunds)
  • Inability to access Platform features or services
  • Loss of any data, information, or content stored in your account

Keep this in mind before you decide to terminate your account. If you have deleted your account by mistake, contact us immediately at support@thefind.app. We will try to help, but unfortunately, we can't promise that we can recover or restore anything.

17.4 Survival

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination:

  • Any obligation you have to pay us or indemnify us
  • Any limitations on our liability
  • Any terms regarding ownership or intellectual property rights
  • Licenses you granted to us and other users
  • Terms regarding disputes between us, including without limitation the arbitration agreement

18. Dispute Resolution

18.1 Governing Law

These Terms are governed by and will be construed under the Federal Arbitration Act, applicable federal law, and the laws of the State of Pennsylvania, without regard to the conflicts of laws provisions thereof.

18.2 Informal Resolution

Please read the following ARBITRATION AGREEMENT carefully because it requires you to arbitrate certain disputes and claims with Quite Sure, Inc. and limits the manner in which you can seek relief from Quite Sure, Inc.

Both you and Quite Sure, Inc. acknowledge and agree that for the purposes of any dispute arising out of or relating to the subject matter of these Terms, Quite Sure, Inc.'s officers, directors, employees, and independent contractors ("Personnel") are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Personnel will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third-party beneficiary hereof.

18.3 Arbitration Agreement

Applicability of Arbitration Agreement: The parties shall use their best efforts to settle any dispute, claim, question, or disagreement arising out of or relating to the subject matter of these Terms directly through good-faith negotiations, which shall be a precondition to either party initiating arbitration. If such negotiations do not resolve the dispute, it shall be finally settled by binding arbitration.

Arbitration Rules: The arbitration will proceed in the English language, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the "Rules") then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes. The arbitrator shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction.

Location: Arbitration will be conducted in Philadelphia, Pennsylvania.

18.4 Costs of Arbitration

The Rules will govern payment of all arbitration fees. Quite Sure, Inc. will pay all arbitration fees for claims less than seventy-five thousand ($75,000) dollars. Quite Sure, Inc. will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.

18.5 Small Claims Court

Either you or Quite Sure, Inc. may assert claims, if they qualify, in small claims court in Philadelphia County, Pennsylvania, or any United States county where you live or work.

18.6 Equitable Relief

Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction, to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.

18.7 Waiver of Jury Trial

YOU AND QUITE SURE, INC. WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and Quite Sure, Inc. are instead choosing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court.

In any litigation between you and Quite Sure, Inc. over whether to vacate or enforce an arbitration award, YOU AND QUITE SURE, INC. WAIVE ALL RIGHTS TO A JURY TRIAL and elect instead to have the dispute be resolved by a judge.

18.8 Waiver of Class or Consolidated Actions

ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.

If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor Quite Sure, Inc. is entitled to arbitration; instead, all claims and disputes will be resolved in a court as set forth in Section 18.10 below.

18.9 Opt-Out Right

You have the right to opt-out of the provisions of this arbitration agreement by sending written notice of your decision to opt-out to the following address: Quite Sure, Inc., 533 E Girard Ave STE 27022, Philadelphia, Pennsylvania 19125, postmarked within thirty (30) days of first accepting these Terms.

You must include: (i) Your name and residence address (ii) The email address and/or telephone number associated with your account (iii) A clear statement that you want to opt-out of these Terms' arbitration agreement

18.10 Exclusive Venue

If you send the opt-out notice in Section 18.9, and/or in any circumstances where the foregoing arbitration agreement permits either you or Quite Sure, Inc. to litigate any dispute arising out of or relating to the subject matter of these Terms in court, then the foregoing arbitration agreement will not apply to either party, and both you and Quite Sure, Inc. agree that any judicial proceeding (other than small claims actions) will be brought in the state or federal courts located in, respectively, Philadelphia County, Pennsylvania, or the federal district in which that county falls.

You hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in such courts.

18.11 Severability

If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration Agreement section will be null and void. This arbitration agreement will survive the termination of your relationship with Quite Sure, Inc.

19. General Provisions

19.1 Entire Agreement

These Terms (together with our Privacy Policy and any Additional Terms applicable to specific Services you use) constitute the entire agreement between you and Quite Sure, Inc. regarding the Platform and supersede all prior agreements, communications, and understandings relating to the subject matter of these Terms.

19.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

19.3 No Waiver

The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision.

19.4 Assignment

You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Platform account, in any way (by operation of law or otherwise) without Quite Sure, Inc.'s prior written consent. Any attempted assignment in violation of this Section will be null and void.

We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice to you.

19.5 Force Majeure

Quite Sure, Inc. shall not be liable for any failure or delay in performance of the Platform due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

19.6 Notices

All notices to you relating to these Terms will be sent to the email address associated with your account or posted on the Platform. You agree that any notices we send to your email address will be deemed effective when sent, whether or not you actually receive or read the email.

Notices to us should be sent to legal@thefind.app or Quite Sure, Inc., 533 E Girard Ave STE 27022, Philadelphia, Pennsylvania 19125.

19.7 Relationship of Parties

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and Quite Sure, Inc. You acknowledge and agree that you are not an employee, agent, partner, or joint venture of Quite Sure, Inc., and you do not have any authority of any kind to bind Quite Sure, Inc. in any respect whatsoever.

Similarly, neither tenants nor landlords are employees, agents, partners, or joint venturers of Quite Sure, Inc.

19.8 No Third-Party Beneficiaries

Except as expressly set forth in the sections above regarding the arbitration agreement, you and Quite Sure, Inc. agree there are no third-party beneficiaries intended under these Terms.

19.9 Headings

The section titles in these Terms are for convenience only and have no legal or contractual effect.

19.10 Translation

We may provide translations of these Terms for convenience. In the event of any conflict between a translated version and the English version, the English version will control.

19.11 Electronic Communications

By using the Platform, you consent to receiving electronic communications from us. These communications may include notices about your account and information concerning or related to the Platform. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

19.12 Changes to the Platform

We're always trying to improve our Platform, so it may change over time. We may:

  • Suspend or discontinue any part of the Platform
  • Introduce new features or impose limits on certain features
  • Restrict access to parts or all of the Platform
  • Change the availability or features of the Platform

We'll try to give you notice when we make a material change to the Platform that would adversely affect you, but this isn't always practical. We reserve the right to remove any Content from the Platform at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice.

19.13 Taxes and Fees

You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Platform, provided that Quite Sure, Inc. may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit.

19.14 Interpretation

In these Terms, unless the context requires otherwise:

  • "Including" means "including but not limited to"
  • Singular includes plural and vice versa
  • References to sections refer to sections of these Terms
  • Headings are for convenience only

19.15 California Residents - Section 1542 Waiver

If you are a California resident, you hereby waive California Civil Code Section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

20. Contact Information

If you have questions about these Terms or the Platform, please contact us:

Email: contact@thefind.app

Address: Quite Sure, Inc. 533 E Girard Ave STE 27022 Philadelphia, Pennsylvania 19125

Phone: (914) 650-5357

Website: https://www.thefind.app

Acceptance of Terms

By using The Find, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Platform.

Last Updated: November 18, 2025

Effective Date: November 18, 2025